We want you to love our products and enjoy your shopping experience with us. In this page, you will find details on how to return or exchange your purchases made online.
POLICY AND INSTRUCTIONS
- Item(s) must be returned/exchanged within 7 days of purchase.
- Order number and details must be emailed to enquiries@f1-recreation.com.sg or presented upon physical return.
- Return of non-faulty item(s) must include its original packaging.
- All item(s) will be inspected on return and the item(s) are your responsibility until they reach our warehouse.
- You are responsible for any costs associated with returning/exchanging for non-faulty item(s) to us (i.e shipping).
- We will only refund to your credit card account instead of issuing funds directly to you.
STEPS ON HOW TO RETURN OR EXCHANGE
STEPS TO RETURN & REFUND:
(Faulty item, wrong item etc)
- Step 1: Email us at enquiries@f1-recreation.com.sg with your order number and details. Do indicate the reason why you are returning the item(s).
- Step 2: Arrange for delivery to the following address: 20 Sin Ming Lane, Midview City #01-57 Singapore 573968 or walk in to 20 Sin Ming Lane, Midview City #01-57 Singapore 573968 | Opening hours: Monday – Thursday: 10am – 6pm Friday – Saturday: 10am – 7pm
- Step 3: We will send a follow up email upon receiving the product to confirm the return & refund.
- Refund Process:
- We will refund if the item(s) are checked to be faulty and are in the condition where is irreparable.
- We will only issue a refund for any return of non-faulty item(s), that is in its original packaging and condition.
- For fitness equipment, please note that there will be no refund once the equipment have been used.
- Details of the refund process will be provided in the follow up email. For walk in customers, it will be processed to your credit card over the counter.
- A full refund is only applicable within 7 days upon receiving the item.
- The duration period for the refund to take place will be within 7 to 14 working days.
- Shipping Charges:
- Shipping costs can only be refunded on faulty item(s) that have been purchased individually.
- Shipping will not be refunded if there are other item(s) listed on the invoice when a faulty item is returned or for non-faulty item(s).
STEPS TO EXCHANGE:
(Faulty item, wrong size, weight, bought the wrong item)
- Step 1: Email us at enquiries@f1-recreation.com.sg with your order number and details. Do indicate the reason why you are exchanging the item(s).
- Step 2: Arrange for delivery to the following address: 20 Sin Ming Lane, Midview City #01-57 Singapore 573968 or walk in to 20 Sin Ming Lane, Midview City #01-57 Singapore 573968 | Opening hours: Monday – Thursday: 10am – 6pm Friday – Saturday: 10am – 7pm
- Step 3: We will send a follow up email upon receiving the product to confirm the exchange.
- Exchange Process:
- Accessories: Item(s) that are checked to be faulty and are in the condition where is irreparable, will be exchanged and a new set will be mailed out. For walk-in customers, we will do a 1-to-1 exchange over the counter.
- Equipment: Item(s) that are checked to be faulty after 2 service visits, and are in the condition where is irreparable, will be exchanged and a new set will be delivered.
- For exchange of non-faulty item(s), we will need you to first purchase the item(s) that you would like to exchange with online. You can walk in to do the exchange or request for a delivery. A refund will be issued to you upon receiving back the exchanged item(s). Do ensure that the item(s) is in its original packaging and condition.
- Shipping Charges:
- Shipping costs can only be refunded on faulty item(s) that have been purchased individually.
- Shipping will not be refunded if there are other item(s) listed on the invoice when a faulty item(s) is returned.
- If you decide to exchange via mail, we will cover the shipping cost of returned item(s) that are faulty.
- For exchange of non-faulty item(s), we will not cover or refund any shipping charges