Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
What payment methods do you accept?
We accept secure payments via credit and debit cards, as well as PayNow. All payment transactions are processed securely to ensure your payment information remains protected.
Can I cancel my order?
Can I cancel my order?
Orders for fitness equipment that are cancelled after full payment will incur a cancellation fee of SGD 500. For pre-orders, deposits are strictly non-refundable.
Shipping & Delivery
Do you offer delivery services?
Do you offer delivery services?
Yes, we provide delivery services for all online purchases. Delivery arrangements will be confirmed after your order is placed.
Will shipping fees be refunded?
Will shipping fees be refunded?
Shipping fees are only refundable if the returned item is faulty and purchased individually. Shipping fees will not be refunded for non-faulty returns or if multiple items are listed on the invoice.
Returns & Refunds
What is your return policy?
What is your return policy?
- Returns must be requested within 7 working days of receiving your item.
- Items must be in original packaging and condition (for non-faulty returns).
- Customers are responsible for return shipping costs for non-faulty items.
How do I return an item?
How do I return an item?
- Email your order details to enquiries@f1-recreation.com.sg
- Send or bring the item to:
20 Sin Ming Lane, Midview City #01-57 Singapore 573968 - Wait for confirmation once we receive your item
When will I receive my refund?
When will I receive my refund?
Refunds will be processed within 14–21 working days and will be credited back to your original payment method.
Can I get a refund for gym equipment?
Can I get a refund for gym equipment?
No, fitness equipment is non-refundable once delivered and used.
Exchanges
Can I exchange my item?
Can I exchange my item?
Yes, exchanges are accepted within 5 days of purchase.
How do I request an exchange?
How do I request an exchange?
- Email us with your order details
- Return the item to our address or visit us in-store
- We will confirm the exchange after inspection
What if I want to exchange a non-faulty item?
What if I want to exchange a non-faulty item?
You will need to purchase the replacement item first. A refund will be issued once we receive the original item in good condition.
How are faulty equipment exchanges handled?
How are faulty equipment exchanges handled?
Item(s) that are identified as faulty after delivery will be subject to a maximum of two (2) service visits to determine the nature of the fault. If the item(s) is deemed irreparable after these service visits, the Company will arrange for a replacement to be delivered to the Customer.
Who covers shipping for exchanges?
Who covers shipping for exchanges?
- Faulty items: We cover return shipping
- Non-faulty items: Customer bears shipping cost
Warranty & Repairs
Do your products come with a warranty?
Do your products come with a warranty?
Yes, selected products come with warranty coverage.
How do I request repair or technical support?
How do I request repair or technical support?
Please contact our customer support team:
- Email: enquiries@f1-recreation.com.sg
- Phone: 6846 7666 (Press 3 for technical helpdesk)
Showroom & Walk-ins
Can I visit your showroom?
Can I visit your showroom?
Yes! You can visit us at:
20 Sin Ming Lane, Midview City #01-57 Singapore 573968
Opening Hours:
- Monday – Thursday: 10am – 6pm
- Friday – Saturday: 10am – 7pm
Privacy & Data Protection
How do you use my personal data?
How do you use my personal data?
We collect and use your personal data to:
- Process your orders
- Provide customer support
- Improve our website and services
- Send updates, promotions, and service notifications
Do you share my data with third parties?
Do you share my data with third parties?
We only share your data with trusted service providers and partners when necessary to operate our business (e.g. delivery, payment processing).
Is my data secure?
Is my data secure?
We take reasonable security measures to protect your data, although no online system is 100% secure.
Can I opt out of marketing communications?
Can I opt out of marketing communications?
Yes, you can opt out anytime by following the unsubscribe instructions or contacting us directly.
